Toy Returns

Due to the nature of our products we are unable to accept returns on change of mind.

Returns are only accepted for manufacturer’s faults and subject to inspection of the returned item.

All returns must be in the original packaging with all packaging and purchase receipt.

All returns must have a RA [Return Authority] number prior to being returned to Intimate Whispers.

Intimate Whispers must be notified of any product fault within 10 days from being shipped to a hostess.

Intimate Whispers must be notified of any product fault within 7 days from being shipped to a customer.

Intimate Whispers must receive the returnable item with 5 working days from the time of notification by the customer.

We will not consider any returns or exchanges outside of above time frames.

All items must be returned to Intimate Whispers at the customers cost. Return postage cost will not be reimbursed.

Intimate Whispers reserves the right to refuse an exchange if an item is returned in a questionable state or appears used in any way. Any item returned questionable, deemed used or damaged by the customer, will require the customer to pay return postage of the item and/or payment for a new product.

Warranty Products are returned to Intimate Whispers at the customers cost. Intimate Whispers will cover additional costs incurred to send the product back to the supplier/manufacturer for replacement and postage of a replacement to the customer, based on the supplier/manufacturer accepting the product as faulty and replaces it accordingly. This is not a decision made by Intimate Whispers.

Lingerie Returns

Intimate Whispers must be notified of any product fault within 10 days from being shipped to a hostess.

Intimate Whispers must be notified of any product fault within 7 days from being shipped to a customer.

Intimate Whispers must receive the returnable item with 5 working days from the time of notification by the customer.

Lingerie must be returned in the original packaging with all receipts. Exchange will only occur for same style/colour in a different size if available.

If an item is not available in a different size then an alternative style may be chosen in the same price range.

Lingerie will not be accepted for exchange without prior arrangement and RA [Return Authority] from the office.

All items must be returned to Intimate Whispers at the customers cost. Return postage cost will not be reimbursed.

Intimate Whispers reserves the right to refuse an exchange if an item is returned in a questionable state or appears used in any way.